Order cancellation

SellStack automatically cancels unpaid customer orders after a defined grace period. This helps maintain a clean order list and releases reserved stock for other customers. The automated cancellation feature ensures that orders which have been completed but never paid are not left indefinitely in the system. Automatic cancellation applies only to orders created in B2C channels. Orders created in the B2B environment remain active until manually canceled by an administrator.

An order will be automatically canceled if all of the following conditions are met:

• Checkout has been completed.

• Payment is still in the “awaiting payment” state (unpaid).

• Order state is “new.”

• The order was completed more than the configured number of days ago.

• The order was created in B2C setup.

The expiration period for unpaid orders is configured in the application settings and it set to 5 days currently.